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Central
Illinois
BCHFS provides
many services to Central Illinois
area children and families, including:
- Christian Counseling
Services
Springfield (217) 241-0959
Jacksonville (217) 971-9385
Carlinville (217) 971-9385
- Foster & Adoptive
Care
- Assistance With Social
Ministries in
Churches and Community Organizations
- Residential Care
Referrals
- Maternity Care
Referrals
Frequently
Asked Questions
- Where are you located?
- I am interested in counseling, how do I get started?
- What can I expect from treatment at Pathways?
- What kinds of services do you offer?
- How do I know my treatment will be private and confidential?
- What if I have a crisis/emergency?
- Can you tell me about the fees for services?
- Do my religious beliefs affect my treatment?
Where are
you located?
We currently have three locations. Our central office is in Springfield.
We also have locations in Carlinville and Jacksonville. Usually, you can
receive counseling at the location closest to you, but sometimes, due
to availability or your individual needs, you may meet with the counselor
at another location, if this is convenient for you.
I am interested
in counseling, how do I get started?
Simply call the phone number above or send an email to the address above.
You may call or email any time of the day or night. We have a voice mail
system that is operational 24 hours a day. Your call will be returned
as soon as possible and in the order it was received. If outpatient therapy
is recommended and if our therapist have the expertise and experience
to address your concerns, an appointment will be made for you.
What can I
expect from treatment at Pathways?
Your therapist will begin with a thorough assessment of your concerns.
He will then discuss with you treatment recommendations and treatment
options. You have the option to decline services or to ask questions about
treatment at any time. Your therapist will set reasonable goals with you
and then work with you to achieve those goals in the shortest time frame
possible. At Pathways, our therapists will offer you quality, professional
services as well as caring, personal treatment. You are not just a number,
you are very important to us.
What kinds
of services do you offer?
We offer services based on need. The primary need in our area is for quality
outpatient mental health for individuals, couples, and families. This
includes children and teens. We are also able to offer therapy groups
when there is a demand for group topics such as grief support groups,
parenting support groups, etc. As our schedule allows, we are available
to come to schools, churches and other settings to talk to groups about
relevant topics.
How do I know
my treatment will be private and confidential?
Our laws state very clearly that Pathways may not share your personal
information with others without your consent. If someone calls to ask
whether or not you are a client, we are not even allowed to say “yes.”
The only exceptions to this rule are if child abuse/neglect, elderly abuse,
suicide, or intent to harm others is suspected then we are mandated by
law to intervene with or without your consent. Your personal information
is kept in secure location. Besides your therapist, his/her supervisor
would have access to your file for supervision purposes only. You are
welcome at any time to discuss this issue with your therapist or the Director.
What if I
have a crisis/emergency?
Pathways does not have a crisis service at this time. The Springfield
office is generally open Monday, Tuesday and Fridays, Jacksonville on
Wednesdays and Carlinville on Thursday. If you have an emergency after
business hours or you have tried to reach your therapist and cannot wait
for them to call you back, we urge you to contact 911, local law enforcement
or go to your local emergency room. Please let us know or have the facility
contact us as soon as possible so that we can coordinate services with
them.
Can you tell
me about the fees for services?
Many insurance companies cover services with the Pathways therapist. We
will file claims for you. It is important for you to contact your insurance
company to verify your coverage. If you do not have insurance or if insurance
will not offer coverage, we will discuss payment options with you. We
will utilize a sliding scale based on your family income and the number
of people in your family dependent on that income. Our goal is to make
services affordable for everyone.
Do my religious
beliefs affect my treatment?
Everyone is welcome and entitled to professional therapeutic services
regardless of religion, race, beliefs, income, or any other reason. We
do not hide the fact that all of our therapists are Christians; we all
have a personal relationship with Jesus Christ. This is an important part
of who we are and why we are here. Our therapists are called to serve
and believe it is an honor to be able to minister to others. Whether you
an interest in addressing spiritual issues or not, it is our privilege
to work with you. It is our goal to provide the highest level of professional
care we can and to demonstrate love and compassion to everyone.
If you have any questions that were not addressed here, please contact
our office! We look forward to working with you!